There's a big problem in membership today
and your members are silently telling you about it by disengaging.
This Member Experience Scoresheet instantly reveals areas of strength and gap, so that you know exactly where to focus the fix.
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I'm Joy Duling

Since 2005, I've been helping associations, trade groups and membership-based nonprofits design and deliver exceptional member care programs. This Scoresheet is the best place to start if you want to be able to plan the most effective growth strategies for your organization.

A Vital Resource

“Joy Duling and her team have been a vital resource for Affordable Assisted Living Coalition since we began in 2006.
With Joy's help, AALC has grown and developed and is able to operate without a large staff. Joy works tirelessly on our behalf, is very responsive and has helped solve any issues we encounter from our logo, website, membership, bookkeeping and even strategic planning.
I'm not sure we would exist without her capable help. I know we wouldn't be as functional.”
Wayne Smallwood , Executive Director, Affordable Assisted Living Coalition

One of the Best Decisions I've Made

“Joy and her team are professional, efficient and talented. Whether they are organizing events, coordinating meetings, formatting documents or managing my schedule, I have the utmost confidence in their abilities.
If you are looking for a little or even a lot of extra assistance, I simply cannot recommend Joy and her team enough.
It is one of the best decisions I have made as a trade association executive director.”
Samantha Olds Frey , Executive Director
IL Association of Medicaid Health Plans

Joy has been a godsend

“Joy has been a godsend. She sets up not only your website but a complete system for running your associations' member database and renewals, event registrations and communication tools for members.”
Margaret Vaughn, Executive Director
IL Rural Health Association
Margaret Vaughn Consulting

Hands-on tactics that are easy to execute

“Often when I have hired consultants, I have been left with meaningless stacks of paper and a myriad of theories that I have no idea how to execute. In the end, I feel more overwhelmed and exhausted than I did when I started.
My experience working with Joy Duling has been entirely different. Joy provides ‘hands-on' tactics that are easy to execute. But, best of all, you see results… and fast.”
Michelle Tjelmeland , Founder
Cochlear Implant Awareness Foundation
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